Ticket Booking Guide

The following terms and conditions apply to the online booking function at Efly.vn website. When using the online booking and ticket purchasing function, you automatically accept and comply with the instructions, terms and conditions posted on the website, including but not limited to the Conditions of Use stated at This.

If you do not intend to purchase tickets online or do not agree to any of the terms or conditions stated in the Conditions of Use, please leave this function.

1. Conditions for using the online ticket purchasing function

  • The online ticket purchase function helps look up information and complete the purchase of products and services legally. However, if you abuse this function, you may be denied access and the transaction will be canceled.
  • The online ticket purchasing feature is for personal and non-commercial use only. You are not allowed to modify, copy, duplicate, publish, license, create links, transfer or conduct unauthorized business from information, software, products or services obtained from Online ticket purchasing feature.
  • You are solely responsible for your behavior and capacity as prescribed by law for the use of the online ticket purchasing function by yourself or any individual or organization using your name and account payment for services. You are fully responsible for payment transactions in your name or the account registered by you. You must ensure that all information provided by you when using this feature is true and accurate.

2. Reservation regulations

You can book a maximum of 09 guests including adults and children (excluding babies under 2 years old) at each time.

  • Adults: applicable to passengers 12 years of age or older as of the departure date of the first flight of the journey.
  • Children: applicable from 2 to under 12 years old as of the last day of the journey.
  • Baby: applicable from 14 days old to under 2 years old up to the last day of the journey.

Children and babies must be booked with their parents or guardian or person authorized by law. The baby sits in the same seat as an adult.

Child ticket price (from 2 to under 12 years old) is 75% of the adult price.

Fares for infants under 2 years old are subject to a surcharge according to fare conditions

Your reservation and ticket price will not be guaranteed until payment is successful.

3. Regulations on prices and fees

  • Total payment amount includes taxes and airport fees for the entire journey.
  • Efly.vn is not responsible for fees that may arise according to the card-issuing bank's policy as well as fees that may be levied directly from customers by the airport.

4. Require international payment card authentication

  • You may be asked to present your international payment card at the airport along with your identification documents. You need to follow the instructions of airline staff at the airport and ticket office.
  • When changing reservations, changing itinerary and information on tickets, Efly.vn requires presentation of payment card, ID card or Passport of the cardholder.
  • In case you choose the "Pay later" method, you must comply with the later payment requirements clearly stated in your booking information.

5. Regulations on ticket refunds, intinerary changes and assistance

  • If you do not receive a flight ticket notification email from Efly.vn's info@efly.vn address within 30 minutes after successful payment, please contact the online ticket purchase helpdesk. of Efly.vn via phone number:  19002813 , or Efly.vn office for assistance.
  • To refund tickets purchased on the Efly.vn website, please carefully check the refund conditions. In case the ticket price conditions allow for refund, please contact Efly.vn offices

6. Other regulations

  • QYou are responsible for ensuring all documents for entry and exit procedures including passport and visa according to the regulations of the countries involved in the itinerary.

7. Use is strictly prohibited

  • Do not use the online ticket purchasing feature to make unauthorized reservations, false reservations, or reservations with fake or dishonest information.
  • It is not allowed to use the online ticket purchasing feature for illegal purposes; or hinder the access and use of this service by others.

Efly.vn reserves the right to cancel your request to use this feature without any notice if it finds that you are violating, or may violate this usage limit.